Welcome!


Welcome
to our website LUNANAY.com (the "Website"). Please carefully read the following Terms and Conditions of use before purchasing any LUNANAY products on the Website. By using the Website and purchasing Lunanay products, you agree to be bound by these Terms and Conditions of use.  We reserve the right to revise these Terms and Conditions at any time, so please check them more than once for potential changes. If you do not agree to these Terms and Conditions, you should not use the Website.

You may view, download for caching purposes only and print pages from the Website for your own personal use. You may not  republish material from www.lunanay.com, sell, rent or otherwise sub-license material obtained from the Lunanay website. You may not edit or otherwise modify any material on www.lunanay.com and  may not use the Lunanay website in any commercial manner without our written permission. You must not use our website in any way that may cause damage to the Website or deterioration of the availability or accessibility of the Website. 

We reserve the right to edit or remove any material posted upon our website. We strive to ensure that the informations on www.lunanay.com are correct, however we do not warrant all informations are complete or accurate.

The information on www.lunanay.com is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with www.lunanay.com, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.However, nothing in these Terms and Conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Ordering

Once you have placed your order, order confirmation will be sent to your email address. You ensure that all details you provide to us are true and that you are an authorized user of the credit or debit card used to pay your order. If for any reason we cannot fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the same amount using the same method used to make the payment.

Delivery

We ship our socks all over the world via Registered Mail or GLS delivery within 24 hours of receiving your order (Monday-Friday, Holidays may vary). Products will be delivered to the address as indicated by you during the checkout process using Lunanay’s standard methods for packaging and shipping such and will be delivered within a reasonable time. 

Lunanay is not responsible for any non-delivery of products unless you give written notice of the non-delivery to info@lunanay.com within two weeks of the date when products would in the ordinary course of events have been received.

Delivery fee is 3€ for the whole world.All orders over 30€ qualify for free delivery.

Payment

We accept card payments by Paypal, Visa, MasterCard, American Express and several local payment options. Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

Exchanges, returns and refunds

 If you are not completely satisfied with your order, socks may be returned within 30 days of the date your order shipped from us, as long as they are in their original condition. We will replace any items that have been deemed defective, as opposed to wear and tear. This means that socks may not be tried on,  worn or washed and the packaging cannot be altered.We are more then happy to accept exchanges for other model. Please email us first at info@lunanay.com, this way we know to keep a look out for your return item. Also, please be sure to include your name, order number and order date so we can verify your purchase and look up the order efficiently. Once we have received your return package, we will refund you the price of the item(s).  We will not refund you the original shipping cost or the cost of shipping back the return.  All refunds take between 5-7 business day to reflect back on your bank statement.

 

These Terms and Conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of www.lunanay.com, and supersede all previous agreements in respect of your use of this website

You can contact us via an email to info@lunanay.com

The full name of our company is Marko Koklič s.p., Jakčeva ulica 39, 1000 Ljubljana, Slovenia. We are registered under registration number 6930166000, our VAT number is SI20824688.